MODEL · SERVICE OPERATIONS
Private preview · GA Oct 2026Seva
सेवाThe service floor, under your control.
Seva is AgentAnywhere's sovereign AI model for service operations — contact centres, BPOs, and service desks. It assists live agents, resolves routine contacts end to end, and grades quality on every interaction — running inside your perimeter, with a signed Trust Receipt behind every action. In private preview with design partners now.
- Deployment
- Your cloud — or your client's. In-perimeter, region-pinned, or air-gapped.
- Languages
- Indic languages and English, mixed the way real customers speak.
- Every interaction
- PII masked, output shielded, and closed with a signed Trust Receipt.
- Built for
- BPOs, contact centres, captive service desks, and shared services.
Why the service floor needs a sovereign model.
A contact centre runs on other people's data. Every call recording, chat transcript, and ticket carries the customer's name, account, and problem — held under a client contract that usually forbids it ever leaving an approved boundary. For a BPO serving banks, insurers, or hospitals, sending that stream to a public model is not a capability decision. It is a breach.
So the operations that would gain the most from AI — the ones handling millions of regulated conversations a month — are the ones that cannot adopt it on someone else's cloud. Seva is built for exactly that constraint: it runs where the data already lives, under your governance, and proves what it did on every interaction.
This is not a chatbot bolted onto a help centre. It is a model tuned for the work of service operations and wrapped in the same sovereign trust layer as the rest of the platform.
What Seva does.
One model across the moments that make up a service interaction — before, during, and after the contact.
Agent assist
Real-time suggestions, knowledge lookup, and next-best-action alongside a live agent — grounded in your knowledge base, not the open internet.
Automated resolution
Handles routine contacts end to end under policy — the repetitive tickets that burn the most agent hours — and escalates cleanly when it should.
Quality on every contact
Auto-QA across interactions instead of a sampled few: script adherence, tone, and compliance obligations flagged for review.
Wrap-up and disposition
Post-contact summaries, structured dispositions, and CRM-ready notes — so the after-call work stops eating handle time.
Indic and English, together
Built for how customers actually speak across India — code-mixed Indic and English — rather than English-only with a translation seam.
Grounded, not guessed
Answers grounded in your approved knowledge with citations, so an agent can see where a suggestion came from before they use it.
Trust on every interaction — not a policy PDF.
Seva runs behind the platform's trust layer. Veil masks PII in the transcript before the model ever sees it. Kavach shields each request and response against prompt injection and unsafe output. And every action Seva takes closes with a signed Trust Receipt — an auditable record of what happened, ready for your client's risk office and your own.
Because the whole thing deploys inside your perimeter, the customer data your clients entrusted to you never leaves it. That is what lets a regulated client sign off: SOC 2 and ISO 27001 certified, independently assessed for HIPAA and GDPR, designed to support India's DPDP Act and RBI FREE-AI framework — and pinned to the region and residency their contract demands.
Who Seva is for.
BPOs and contact centres running regulated clients, where data-residency and audit are the price of the contract. Captive service desks inside banks, insurers, and hospitals. Shared-services organisations consolidating support across business units. If your service floor is judged on quality, compliance, and cost — and your data cannot leave the building — Seva is built for you.
Where Seva is today — stated plainly.
Seva is in private preview, with general availability targeted for October 2026. We state status the same way on every model on this site: preview means preview.
We are taking a small number of design partners now — service-operations teams who want to shape Seva against their real contact mix and, in return, get early hands-on access and a direct line to the team building it. Every capability is measured against our own execution-graded gates before it ships, and we will publish the numbers when they are real — not before.
FAQ
Frequently asked questions.
- What is Seva?
- Seva is AgentAnywhere's sovereign AI model for service operations — contact centres, BPOs, and service desks. It assists live agents, resolves routine contacts end to end, and grades quality on every interaction, running inside your own perimeter with a signed Trust Receipt behind every action. It is in private preview, with general availability targeted for October 2026.
- Does customer data leave our environment?
- No. Seva deploys inside your perimeter — your cloud or your client's — region-pinned or air-gapped. PII is masked by Veil before the model sees it, and every interaction is recorded as a signed Trust Receipt for audit. The customer data your clients entrusted to you does not leave your boundary.
- Which languages does Seva support?
- Indic languages and English, including the code-mixed way customers actually speak across India — rather than English-only with a translation layer bolted on.
- Can we try Seva now?
- Seva is in private preview. We are onboarding a small number of design partners — service-operations teams who want early hands-on access and to shape the model against their real contact mix. Talk to us about the design-partner program; general availability is targeted for October 2026.
Bring Seva to your service floor.
Seva is in private preview with design partners, GA targeted October 2026. If you run a contact centre or BPO where data cannot leave the building, talk to us about the design-partner program.